Privacy Policy

Last Updated: 01-January-2025

Thank you for visiting GO Logistics (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://gologisticsindia.com/ (the “Site”) or use our services. By accessing or using our Site and services, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please do not use our Site or services.

1. Information We Collect

We collect personal and non-personal information from you in various ways, including:

Personal Information You Provide

• Account Registration: When you create an account or use our online forms, you may be asked to provide personal details such as your name, email address, phone number, business name, and address.
• Payment Information: If you make a payment through our Site, we or our third-party payment gateway service provider may collect payment details such as credit/debit card information or other payment methods.
• Communications: If you contact us directly (e.g., via email, phone, or website chat), we may receive additional information about you such as your name, email address, phone number, and the content of your messages.

Information Collected Automatically

• Log Data: We may collect log data about your device’s IP address, browser type, pages visited, and other statistics.
• Cookies and Similar Technologies: We use cookies or similar tracking technologies to collect information about your browsing activities over time and across different websites. This helps us improve our services and personalize your experience on our Site.

Information From Third Parties

• Service Providers: We may receive information about you from our partners or third-party service providers (including payment gateway providers, marketing services, or analytics providers).

2. How We Use Your Information

We use the collected information for various purposes, such as:

• To Provide and Maintain Our Services: Including creating and managing your account, processing payments, scheduling transport, matching transporters with clients, and providing customer support.
• To Improve the Site: We analyze usage and trends to make improvements to the functionality and user experience of our Site.
• To Communicate With You: We may send you emails, phone calls, or other communications to provide updates about services, respond to inquiries, and inform you about important changes to our Site or policies.
• To Ensure Security and Compliance: We may use the information to maintain the safety and security of our Site, investigate or prevent fraud, and comply with legal obligations.
• Marketing and Promotions: With your consent where required by law, we may send you promotional materials regarding our services or new features.

3. Sharing and Disclosure of Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

• With Service Providers: We may share personal information with third-party service providers, such as payment processors, analytics companies, or marketing agencies, to help us deliver our services or process transactions.
• With Transporters or Clients: We may share necessary information with transporters or clients to facilitate the logistics services (e.g., pick-up or delivery details).
• Business Transfers: If we merge with, or are acquired by another company, or if any portion of our assets is sold, we may transfer the personal information we hold to the acquiring entity.
• Legal Obligations: We may share your personal information to comply with legal obligations, respond to valid legal requests, protect our rights or property, and ensure the safety of our users and the public.

4. Third-Party Payment Gateway

We use a third-party payment gateway to process online payments. These third-party payment providers adhere to necessary security standards to ensure the protection of your payment information. However, please note that these third parties have their own privacy policies, and we encourage you to review them carefully.

5. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy or as required by law. When we no longer need your personal information, we will securely delete or destroy it.

6. Cookies and Other Tracking Technologies

• Cookies: We use cookies to personalize your experience, analyze user trends, and manage advertisements. You can control the use of cookies at the individual browser level, but disabling cookies may limit certain features on our Site.
• Analytics: We may use third-party analytics providers (such as Google Analytics) to help us evaluate how you use our Site.

7. Data Security

We employ administrative, technical, and physical security measures designed to protect your personal information. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. If you believe that we may have collected personal information from a minor, please contact us immediately so that we can delete that information.

9. International Data Transfers

Depending on where you are located, your personal information may be transferred to and processed in countries other than the country in which you reside. Such countries may have data protection laws different from (and potentially less protective than) the laws of your own country. We will take necessary measures to ensure that transfers of personal information comply with applicable data protection laws.

10. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, Update, or Delete: Request access to or deletion of your personal information.
• Rectification: Request correction of any inaccuracies in your personal information.
• Withdraw Consent: Withdraw any consent you have given us to process your personal information.
• Opt-Out of Marketing Communications: You can opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in the communication or by contacting us directly.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will revise the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your information.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you want to exercise any of your legal rights, please contact us at:

GO Logistics
Ground Floor, 16/1270, Semnari Road, Aroor Thoppumpady Road,
Teresa Manganiellos English Medium Nursery School,
Edacochin, Kochi, Ernakulam, Kerala, 682010, India.
Email: info@gologisticsindia.com (if applicable)

By using our Site and services, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree, please discontinue use of our Site.

Thank you for choosing GO Logistics.